I just need a pigtail replaced. I've called 10 times in last 4 days and not a call back.
Sales boss Ted says he never heard of an RJ50 cable in 20 years with company. Tech says it is the cable I need, and I have it in my hand.
8 hours later in this day and still no call on it.
Crazy. And here a couple of years ago they sold this lady a 50 foot patch cable for like $200, got it from Singapore, transhipped from Vancouver and charged her close to $700. Called me to install it; of course, it was way to short. So she was sending it back - to Canada - with shipping, and ordering a 100 footer for over $700 when I caught her and built the cable,running it properly through walls and boxes with fittings for a cost of about $20. But I can't build that RJ50 without a 10x10 cable and an end.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.