Ketchikan, Alaska
Not resolved
1 comment

I just need a pigtail replaced. I've called 10 times in last 4 days and not a call back.

Sales boss Ted says he never heard of an RJ50 cable in 20 years with company. Tech says it is the cable I need, and I have it in my hand.

8 hours later in this day and still no call on it.

Crazy. And here a couple of years ago they sold this lady a 50 foot patch cable for like $200, got it from Singapore, transhipped from Vancouver and charged her close to $700. Called me to install it; of course, it was way to short. So she was sending it back - to Canada - with shipping, and ordering a 100 footer for over $700 when I caught her and built the cable,running it properly through walls and boxes with fittings for a cost of about $20. But I can't build that RJ50 without a 10x10 cable and an end.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from May 14, 2015.
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Anonymous
#985013

Get a hold of bob mackett he helps when he wants to. This place is ***;;!!!

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